We want you to have the best experience possible and enjoy shopping with us. For most orders, please allow up to 15 days for delivery but below outlines further specifics surrounding shipping timeframes for different parts of the world. We use this timeframe as a precaution to ensure your order delivers in time, but in most cases orders arrive well before the maximum time frame.
Customs & Duties
Orders shipped outside your country may be subject to import duties and taxes once the shipment reaches its destination. These charges are the customer’s responsibility unless otherwise stated at checkout.
Tracking
Tracking information will be provided for all orders where available.
Lost or Damaged Orders
If your order is lost or arrives damaged, please contact us within 7 days of the delivery date (or expected delivery date) with your order number and photos (for damaged goods). We will replace or refund your order promptly.
Incorrect or Undeliverable Addresses
Please ensure your shipping details are correct. If a parcel is returned to us as undeliverable, we can either reship it (additional postage may apply) or refund the product price (excluding any shipping costs).
If you have any questions, issues or need assistance with tracking your order please use the Contact Us link on the top of this page. Alternatively you can also email us at support@brightyellowfox.com. We will respond within 24 hours to your email.
